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For people with Down syndrome, family members, caregivers and professionals.

Staying Connected to Your Health Care Provider During the COVID-19 Pandemic

March 2020 | Adult Down Syndrome Center - Advocate Aurora Health

ARCHIVED: This resource has been archived. More recent COVID-19 resources can be found in this section of our Resource Library.

In light of the COVID-19 pandemic, many healthcare organizations - including ours - are encouraging patients to avoid coming to clinics and hospitals (when possible and if appropriate). Video appointments are being offered as an alternative. These visits are often accessed through health care organizations' online patient portals.

Online patient portals not only allow you to participate in video appointments but also access appointment summaries and lab results, send messages to your provider, and get health and wellness notifications. For general information about patient portals, please see this link from the U.S. National Library of Medicine.

For patients of the Adult Down Syndrome Center, 

  • We encourage you to sign up for LiveWell, our patient portal. It can be accessed at this website or on phones and tablets using the LiveWell app. Information about proxy access for families and caregivers can be found at this link
  • If you are interested in scheduling a video appointment, please call our office at 847-318-2303. Additional information will be provided when you call to schedule an appointment. 

If you are not a patient of the Adult Down Syndrome Center, we recommend reaching out to your health care provider about patient portals and video appointments. 


livewell website




Please note: The information on this site is for educational purposes only and is not intended to serve as a substitute for a medical, psychiatric, mental health, or behavioral evaluation, diagnosis, or treatment plan by a qualified professional. We recommend you review the educational material with your health providers regarding the specifics of your health care needs.