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For people with Down syndrome, family members, caregivers and professionals.

Tips for Successful Video Calls

February 2024 | Katie Frank, PhD, OTR/L - Occupational Therapist, Adult Down Syndrome Center

Tips for Successful Video Calls opens in new window

Tips for successful video calls


Remember: Video calls like Zoom are public spaces. This means that other people can see or hear what we do, say, and show. 

Find a good space to be in while you are on the call. A good space...

  • Is quiet.

  • Has a background that is not distracting. 

  • Has a background that does not share personal information like my home address or school name. 

  • Has appropriate lighting. It is not too dark or too bright.


Wear appropriate clothing.

  • Dress for the audience (for example, work vs. church vs. talking with friends).

Check your internet connection.

  • Try moving to a different spot if the connection is not strong.

Make sure you can hear others and they can hear you.

  • Test your microphone and speakers before a call.

Make sure others can see you.

  • Test your camera before a call.

  • Test the angle of your camera to make sure your head (and shoulders, if possible) can be seen.


Pay attention.

  • Avoid distracting behaviors.

  • Be a good listener.

  • Take turns talking.

  • Use the chat box if needed. 


More visuals are available in our Resources on Phone, Social Media, and Internet Safety and Etiquette article.

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Please note: The information on this site is for educational purposes only and is not intended to serve as a substitute for a medical, psychiatric, mental health, or behavioral evaluation, diagnosis, or treatment plan by a qualified professional. We recommend you review the educational material with your health providers regarding the specifics of your health care needs.